Voice Assistant
Admin OnlyConfigure and manage AI voice assistants for phone call support
Voice Assistant integration allows you to set up AI-powered phone call support using Vapi.ai. Customers can call your business, and an AI agent handles the conversation using natural voice interaction.
Many customers prefer phone support over chat. Voice assistants provide 24/7 phone support without requiring human operators to be available at all times.
- 1
Connect your Vapi.ai account to enable voice assistant features
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Configure voice assistant settings including assistant IDs and API keys
- 3
Voice calls are tracked and displayed alongside chat conversations
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Call statistics are shown in the dashboard including duration and costs
- 5
Voice calls can be escalated to human operators when needed
Configure Vapi Settings
Set up your Vapi.ai API keys and assistant IDs in the Voice Assistant settings
View Call Statistics
See voice call metrics including total calls, duration, and costs in the dashboard
Monitor Voice Calls
View voice call conversations in the Conversations section
Navigate to /plugins/vapi in your dashboard.