Platform Features
Everything You Need forAI-Powered Support
IntelSpeak AI Intercom provides a comprehensive suite of features to transform your customer support. From AI chat assistants to voice calls, analytics to team management—everything you need in one platform.
Core Features
Essential features that power your customer support
AI Chat Assistant
Intelligent AI-powered chat assistant that handles customer inquiries 24/7
- •Instant responses to customer questions
- •Available 24/7 without human intervention
- •Learns from your knowledge base
- •Natural conversation flow
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Chat Widget
Embeddable chat widget that integrates seamlessly into your website
- •Easy website integration
- •Mobile-responsive design
- •Real-time typing indicators
Admin Only
Knowledge Base
Upload documents and files to train your AI agent with accurate information
- •Upload PDFs, text files, and documents
- •AI automatically references your content
- •No fine-tuning required
- •Easy file management
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Conversations
Centralized hub to view, manage, and track all customer interactions
- •View all chat and voice conversations
- •Filter by status (unresolved, escalated, resolved)
- •Full conversation history
- •Team collaboration
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Smart Escalation
Automatically escalate complex issues to human operators when needed
- •AI determines when human help is needed
- •Automatic email notifications to operators
- •Conversation summaries included
- •Seamless handoff process
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Admin Only
Feedback & Ratings
Collect and analyze customer feedback to improve your support quality
- •1-5 star rating system
- •Optional comment collection
- •Analytics dashboard
- •Rating distribution insights
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Communication Channels
Connect with customers through multiple channels
Admin Only
Voice Assistant
AI-powered voice calls that handle phone support automatically
- •24/7 phone support
- •Natural voice conversations
- •Call tracking and analytics
- •Vapi.ai integration
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Notifications
Real-time notifications for escalations and important events
- •Email notifications for escalations
- •Sound alerts (configurable)
- •Real-time dashboard updates
- •Never miss important conversations
Management & Analytics
Tools to manage your team and analyze performance
Admin Only
Dashboard & Analytics
Comprehensive analytics and insights into your support operations
- •Real-time metrics and KPIs
- •Activity trends and charts
- •Call success rates
- •Cost tracking
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Admin Only
Logs & Audit Trail
Detailed logs of all system activities for debugging and compliance
- •Complete audit trail
- •Filter by type and status
- •Timestamp tracking
- •Compliance support
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Admin Only
Team Management
Invite team members and assign roles.
- •Role-based access control
- •Admin and Member roles
- •Easy team invitations
- •Permission management (coming soon)
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Admin Only
Testimonials
Create and manage your testimonial to help us grow
- •We collect client testimonials for ads
- •Display on our app-frontend
- •Manage published status
- •Build social proof
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Configuration & Customization
Customize and configure your platform
Admin Only
Widget Customization
Customize your chat widget easily for your Chat Assistant
- •Custom first messages
- •Suggestion prompts
- •Brand alignment (coming soon)
- •Immediate updates
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Admin Only
Integrations
Easily connect the chat widget to about 10 web frameworks with just 2-simple steps.
- •Vapi.ai for voice calls
- •Easy Chat widget integration
- •Extensible platform
- •Future integrations planned
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Settings
Configure platform preferences, notifications, and account settings
- •Notification preferences
- •Sound settings
- •Account configuration
- •Platform customization
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Admin Only
Plans & Billing
Manage your subscription plan and billing information
- •View current plan
- •Billing history
- •Payment management
- •Plan upgrades
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Coming Soon
We're constantly working on new features to enhance your customer support experience.
Squad Agents
Multiple AI agents working together collaboratively to solve complex problems
Workflow Automation
Create automated workflows that connect your AI agents with other systems and services
Ready to Transform Your Customer Support?
Join organizations already using IntelSpeak AI Intercom to deliver exceptional customer experiences.