Logs
Admin OnlyView detailed logs of all system activities, conversations, and events
Logs provide a detailed audit trail of all activities in your support system, including conversations, calls, escalations, and system events. This helps with debugging, compliance, and understanding system behavior.
When troubleshooting issues or understanding system behavior, you need detailed logs. Logs help identify problems, track events, and maintain compliance.
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All system events are automatically logged with timestamps
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Logs include conversation events, call events, escalations, and more
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You can filter logs by type (chat, call, session) and status
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Logs are paginated for efficient viewing
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Each log entry shows relevant details like timestamps, status, and metadata
View Logs
Browse all system logs with filtering and pagination
Filter by Type
Filter logs to show only chat, call, or session events
Filter by Status
Filter logs by status (unresolved, escalated, resolved)
Search Logs
Use date filters to find logs from specific time periods
Navigate to /logs in your dashboard.