Knowledge Base
Admin OnlyUpload and manage documents that inform your AI agent's responses
The Knowledge Base is a repository of documents, files, and information that your AI agent uses to answer customer questions accurately. Upload relevant documents, and the AI will reference them when responding to customers.
AI agents need context about your products, services, and policies to provide accurate answers. The Knowledge Base ensures your agent has access to the right information.
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Admins can upload files (PDFs, text files, etc.) to the knowledge base
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Files are processed and indexed so the AI can reference them
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The AI agent automatically searches the knowledge base when answering questions
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You can view, manage, and delete files as needed
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Files are scoped to your organization
Upload Files
Add documents to your knowledge base that contain information your AI should know
View Files
See all files in your knowledge base with their upload dates
Delete Files
Remove outdated or incorrect files from your knowledge base
Navigate to /files in your dashboard.