Widget Customization
Admin OnlyCustomize the appearance and behavior of your chat widget
Widget Customization allows you to personalize the chat widget that appears on your website. You can customize the first message, suggestions, and other widget settings to match your brand and improve user experience.
A generic widget doesn't reflect your brand or guide users effectively. Customization helps create a more branded, helpful experience for your customers.
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Access widget customization settings in the dashboard
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Customize the first message users see when opening the widget
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Set up suggestion prompts that help guide user interactions
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Settings are saved and immediately reflected in the widget
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Changes apply to all new widget sessions
Customize First Message
Set the initial message users see when they open the chat widget
Configure Suggestions
Add suggestion prompts that help users know what they can ask
Save Settings
Save your customization changes to apply them to the widget
Navigate to /customization in your dashboard.